You are a Test Manager working for a software organization where reviews have never been applied. After a meeting with your managers examining a business case for reviews, (including their costs, benefits, and potential issues), the management finally decides to adopt formal reviews for future projects. You have been given a budget that you have spent to provide training in the review process and to introduce the review process on a pilot project. On that pilot project the introduction of reviews has been very positive in terms of positive involvement from all the participants. All the reviews applied to different documents have been very effective for their purposes (especially at revealing defects). Which of the following answers describes an important success factor for the introduction of formal reviews which is missing in this scenario?
A) Management support
B) Participant support
C) Definition and use of metrics to measure the ROI (Return On Investment)
D) Training in the review process

Question

Quizplus · Accepted Answer

The scenario mentions that the Test Manager was given a budget to provide training and introduce the review process on a pilot project, and the pilot project had positive results. However, there is no mention of any metrics being defined or used to measure the ROI of the review process. It is important to measure the ROI of the review process to justify the expenses and ensure that the process is effective and efficient. Therefore, the definition and use of metrics to measure the ROI is an important success factor that is missing in this scenario.

You Are a Test Manager Working for a Software Organization