Scenario: A Citrix ADC appliance is having intermittent issues. A Citrix Administrator is unable to identify the root cause and fix them. The administrator opened a Support ticket and the Engineer assigned to the case requested all the logs and configuration information from the Citrix ADC. Which technical support tool can the administrator use to gather all the information on the Citrix ADC to send to the Support Engineer?
A) Start New Trace
B) Get Back Trace
C) Generate Support File
D) Batch Configuration

Question

Quizplus · Accepted Answer

The "Generate Support File" tool is used to collect all logs and configuration information from the Citrix ADC, which can then be sent to a Support Engineer for troubleshooting.

Scenario: a Citrix ADC Appliance Is Having Intermittent Issues