Scenario: The Help Desk team is troubleshooting a printing issue. Users connect to print servers located in two different datacenters. The print servers host identical drivers and queues. Upon investigation, a Citrix Administrator finds that users can only print to one of the print servers successfully. The Network team informed the administrator that only Citrix-related traffic is allowed between the two Sites. How can the administrator fix this issue?
A) Create a Citrix policy that limits the bandwidth consumption used by printing.
B) Create a Citrix policy that disables direct connections to the print servers.
C) Install Universal printer drivers to all print servers.
D) Create a Citrix policy to auto-create printers.

Question

Quizplus · Accepted Answer

Disabling direct connections to the print servers ensures that printing traffic is routed through the Citrix environment, which is allowed between the two sites, resolving the issue of users being unable to print to one of the print servers.

Scenario: the Help Desk Team Is Troubleshooting a Printing Issue