There Are Seven Stages of Internal Consulting That a HR

There are seven stages of internal consulting that a HR Professional must be familiar with. Consider this scenario: Mark is a HR Professional for his organization. He is meeting with Tammy and Tammy's supervisor Eric to learn about a conflict between Tammy and Eric. Mark wants to understand both parties before addressing the scenario. Which of the seven stages is Mark, Tammy, and Eric participating in?

A) Developing recommendations
B) Implementing
C) Exploring the situation
D) Gaining agreement to the project plan