Each Collective Bargaining Agreement Outlines the Process to File a Grievance

Each collective bargaining agreement outlines the process to file a grievance. Most agreements define a four-step approach to the grievance procedure. During which one of the following steps of the grievance procedure, might the president of the local union meet with the manager of the plant at which the employee with the grievance works?

A) Initiate the complaint
B) Escalate the complaint internally
C) Reach the highest level of internal escalation
D) Participate in binding arbitration