Your organization likes to use mediation rather than lawsuits to find amicable resolutions to issues and disputes. When mediation is required, there are several steps to the process. What step of the mediation process identifies alternative solutions to the problem?

Question

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The "Options" step in the mediation process is where alternative solutions to the problem are identified. This step involves brainstorming and discussing various possibilities to resolve the dispute.

Your Organization Likes to Use Mediation Rather Than Lawsuits to Find