Richard, Who Works at the Customer Service Counter in an Auto-Supply

Richard, who works at the customer service counter in an auto-supply store, told his manager that because of chronic back pain, it is difficult for him stand for long periods and asked for an accommodation. The manager isn't sure, based on the essential job functions, how an accommodation can be provided. You advise the manager to begin the interactive process with the employee. What should the manager do to begin this process?

A) Ask Richard how his back was injured.
B) Provide a stool for Richard to use at the counter.
C) Ask Richard whether he has any suggestions for an accommodation.
D) Ask Richard to meet with HR to resolve the problem.