Wine Cellar Barrels recently became aware of several negative reviews online related to the company's customer service. Management has tasked HR with designing a strategic training initiative to address the interpersonal skills of the call center staff. HR's first step should be which of the following?

Question

Quizplus · Accepted Answer

Conducting a needs assessment is the first step to identify the specific areas where training is needed, ensuring that the training initiative effectively addresses the issues related to customer service.

Wine Cellar Barrels Recently Became Aware of Several Negative Reviews