An organization has a procedure for receiving requests from its customers: investigating each and then replying with an answer. The general manager asks a business analyst (BA) to identify ways to improve the current practice because it takes too long for the requests to be answered. Which of the following techniques will the BA use to review the tasks?

Question

Quizplus · Accepted Answer

Process Analysis is the technique used to review and improve the efficiency of tasks and processes, making it suitable for identifying ways to speed up the request handling procedure.

An Organization Has a Procedure for Receiving Requests from Its