Question 1

You are the business analyst for your organization. You are currently working with Steve on the organize requirements process. You and Steve have elected to use the user stories approach for this process. What is the user stories approach for requirements organization?

Accepted Answer

User stories approach involves describing stakeholders' objectives to identify the requirements that the solution will need to support.

Question 2

You are creating the solution scope for a proposed solution in your organization. You need to understand the scope of work that needs to be completed. You elect to identify the solution scope and then break the solution scope into smaller work products or deliverables. What technique are you using in this instance?

Accepted Answer

Functional decomposition is the technique of breaking down the solution scope into smaller, more manageable work products or deliverables.

Question 3

Jane is the business analyst for her organization and she is completing passive observation to identify improvement opportunities in the workflow. She notices that some of the employees perform certain customer-facing activities in a different format than the other workers. Is this a problem that can be addressed as part of an improvement opportunity?

Accepted Answer

Inconsistent approaches in customer-facing activities can lead to confusion or frustration for customers, which can negatively impact customer satisfaction and the organization's reputation. Identifying and standardizing these processes can be an improvement opportunity.

Question 4

You are the business analyst for your organization. A customer has approached your organization and is requesting that your company create new software for them that will help them collect customer information. In regard to enterprise analysis this business needs stems from which one of the following need generation approaches?

Accepted Answer

External drivers refer to needs that arise from outside the organization, such as customer requests or market demands, which is the case here.

Question 5

You are completing enterprise analysis. Management has asked you to create a document that will help them create a go/no go decision to invest and more forward with a proposed project. What document does management want you to create?

Accepted Answer

A business case is a document that provides justification for a proposed project or investment, outlining the benefits, costs, risks, and potential return on investment, which helps management make a go/no-go decision.

Question 6

Which one of the following terms is not a business analysis planning and monitoring approach?

Accepted Answer

Requirements elicitation is a technique used to gather requirements, not a planning and monitoring approach.

Question 7

Which conduct stakeholder analysis technique identifies stakeholder roles that may serve as a useful starting point for identifying actors and roles?

Accepted Answer

Scenario and use cases and user stories help in identifying stakeholder roles by outlining interactions and roles in specific situations.

Question 8

You are the business analyst for your organization and are with another business analyst, Steve, on the requirements elicitation for a new solution. You warn Steve that you'll need to be tracing the requirements in an effort to prevent scope creep. What is scope creep?

Accepted Answer

Scope creep refers to the uncontrolled expansion of project scope without adjustments to time, cost, and resources, often due to the addition of unapproved or unnecessary requirements.

Question 9

Your organization is using a plan-driven approach to business analysis. What characteristic must be true of changes in the approach that your organization is using?

Accepted Answer

In a plan-driven approach, changes are typically controlled and only allowed if they are genuinely necessary to ensure the project stays on track and within its defined scope and objectives.

Question 10

You are the business analyst for a large project for your organization. Your project has 65 stakeholders and this will greatly increase the complexity of the communication in this project. To demonstrate how complex this project and its communication will be, you show the management the number of communication channels in this project. How many channels exist in this project based on the number of stakeholders?

Accepted Answer

The number of communication channels in a project with 65 stakeholders can be calculated using the formula n(n-1)/2, where n is the number of stakeholders. In this case, the number of communication channels is 65(65-1)/2 = 2080.

Question 11

You are the business analyst for your organization. On your current project you'll be using the change-driven approach for defining requirements and gathering feedback. Which of the following statements best describes the change-driven approach?

Accepted Answer

The change-driven approach emphasizes flexibility and adaptability, often using iterative processes and team collaboration to define requirements.

Question 12

You are working with several business analysts to determine the solution approach for an identified problem. All of the following techniques are acceptable for identifying the solution approach except for which one?

Accepted Answer

Risk analysis is typically used to identify and assess potential risks, not to determine a solution approach.

Question 13

You are the business analyst for your organization and are preparing to complete the allocate requirements process. This process assigns stakeholder and solution requirements to solution components and to releases. One of the elements of this process is solution components. All of the following are solution components except for which one?

Accepted Answer

Assessment of proposed solution is not a solution component; it is an evaluation activity rather than a component that is part of the solution itself.

Question 14

Which of the following processes is used to make certain that the project team members are completing the project work according to the project plan?

Accepted Answer

Quality control is the process used to ensure that project work is completed according to the project plan by monitoring specific project results to determine if they comply with relevant quality standards.

Question 15

You are creating a model for your requirements. Which model type categorizes and describes the people who directly interact with a solution?

Accepted Answer

User classes, profiles, or roles are used to categorize and describe the people who directly interact with a solution, helping to understand different user needs and behaviors.

Question 16

You are the business analyst for your organization. You are coaching Tom about the different approaches to business analysis. Which type of business analysis approach has the most business analysis work at the beginning of the project or during the start of a project phase?

Accepted Answer

The Plan-driven approach involves extensive planning and documentation at the beginning of a project or phase, focusing on detailed requirements and analysis upfront.

Question 17

You are the business analyst for your organization and are working on organizing the identified requirements for a new solution. Nancy, your assistant in this process, says that these requirements aren't very complex. You agree but add that it's this thing that makes the overall solution complex. What thing adds to the level of complexity among requirements?

Accepted Answer

The relationships among the requirements can add complexity to the overall solution because they can create dependencies and interactions that need to be managed and understood.

Question 18

You are the business analyst for your organization. You are preparing the business needs documentation for a new solution to an identified problem. Parts of your input for this process are the business goals and objectives set by your organization. What approach can you use to assess the business goal and their validity and longevity?

Accepted Answer

The SMART approach is used to assess business goals by ensuring they are Specific, Measurable, Achievable, Relevant, and Time-bound, which helps in evaluating their validity and longevity.

Question 19

You are the business analyst for your organization and you are completing the verify requirements process. There are eight characteristics each requirement should have: cohesive, complete, consistent, correct, and feasible. Which one of the following four is not a characteristic of a requirement?

Accepted Answer

Functional is not a characteristic of a requirement in the context of verifying requirements. The other options (modifiable, unambiguous, and testable) are characteristics that help ensure the quality and clarity of requirements.

Question 20

What element of the plan business analysis process affects the business analysis duties that need to be performed?

Accepted Answer

The type of project or initiative affects the business analysis duties because different projects have different requirements, objectives, and complexities that dictate the specific tasks and responsibilities needed.

Exam 1: Certified Business Analysis Professional