As a business analyst, you should work to identify opportunities to improve the operations of your organization. Which one of the following improvement opportunities aims to improve the experience of the customer?
A) Eliminate redundancy.
B) Automate or simplify the work people perform.
C) Increase consistency of behavior.
D) Improve the purchasing process.

Question

As a business analyst, you should work to identify opportunities to improve the operations of your organization. Which one of the following improvement opportunities aims to improve the experience of the customer?
A) Eliminate redundancy.  
B) Automate or simplify the work people perform.
C) Increase consistency of behavior.
D) Improve the purchasing process.

Quizplus · Accepted Answer

When customers experience the same process, such as checkout in different ways, it's frustrating. This improvement opportunity aims to create consistency in all behaviors to improve the customer experience. Answer: B is incorrect. Automating or simplifying the work people perform helps streamline costs and improve quality by doing the work in the same way each time the work is performed. Answer: A is incorrect. Eliminating redundancy considers that stakeholders may have common needs that can be met with a single solution, reducing the cost of implementation. Answer: D is incorrect. While this choice is tempting, it's not an actual improvement opportunity for the business analyst to consider.

As a Business Analyst, You Should Work to Identify Opportunities