An employee reports that a message sent to a customer was never received by the customer. The employee provides sufficient information for the administrator to find the message using the Message Audit log. The employee wants to know where that message has gone. Which section of the Message Audit log detail page will provide this information?

Question

Quizplus · Accepted Answer

The "Actions taken" section of the Message Audit log detail page will show what happened to the message after it was sent, including whether it was delivered, bounced, or quarantined, thus providing information on where the message has gone.

An Employee Reports That a Message Sent to a Customer