Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
A) After an ACD-call, an agent will automatically change its state to AUX.
B) Splits can be measured by Basic Call Management System (BCMS) .
C) Agents can be logged in to 20 splits maximum.
D) Agents should log in manually to each split.
Correct Answer:
Verified
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