What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?
A) Automatic Number Identification (ANI)
B) Basic Call Management System (BCMS)
C) VuStats
D) Service Level Maximizer (SLM)
Correct Answer:
Verified
Q28: Customers need to use the extension 5004
Q29: Agents/supervisors want to have the ability to
Q30: A customer wants the ability to track
Q31: Which scope is defined by the time-of-day
Q32: Which Expert Agent Selection (EAS), when is
Q34: What is an abbreviated dialing list that
Q35: What are three capabilities of Avaya Aura
Q36: Which two benefits to a Call Center
Q37: Which statement describes the purpose and function
Q38: Which form displays the total number of
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents