A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC) . Agents can also dial FAC to add or remove a skill. Which statement is true about the configuration of this feature?
A) The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to y.
B) The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
C) The agent's COS must have the field "Add/remove Agent Skills" set to y.
D) The supervisors COS must have the field "Can Force a Work State Change" set to y.
E) The supervisors COR must have the field "Add/Remove Agent Skills" set to y.
Correct Answer:
Verified
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