Which one of the following is the purpose of service level management?
A) To carry out the service operations activities needed to support current IT services
B) To ensure that sufficient capacity is provided to deliver the agreed performance of services
C) To create and populate a service catalogue
D) To ensure that an agreed level of IT service is provided for all current IT services
Correct Answer:
Verified
Q3: Which one of the following is NOT
Q4: Which of the following provide value to
Q5: Which of the following would be examined
Q6: Which of the following statements about service
Q7: Which of the following is the BEST
Q9: Which of these should a change model
Q10: What is a RACI model used for?
A)
Q11: Which of the following CANNOT be provided
Q12: The remediation plan should be evaluated at
Q13: Which one of the following activities does
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