Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
A) Where are we now?
B) Where do we want to be?
C) How do we get there?
D) Did we get there?

Question

Quizplus · Accepted Answer

The phrase describes setting priorities for improvement, which aligns with defining the desired future state or goals, corresponding to "Where do we want to be?" in the CSI approach.

Which Stage of the Continual Service Improvement (CSI) Approach Is