An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service. What has taken place?
A) A functional escalation
B) A service level escalation
C) An incident resolution
D) A hierarchic escalation

Question

Quizplus · Accepted Answer

A hierarchic escalation occurs when a technician informs their manager about the need for more resources, indicating that the issue is being escalated up the management chain.

An Incident Is Proving Difficult to Resolve