Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?
A) Technology, customer, user
B) Corporate, customer, service
C) Corporate, customer, technology
D) Service, user, IT

Question

Quizplus · Accepted Answer

The three levels of a multi-level SLA are corporate, customer, and service. Corporate level covers all generic issues, customer level is specific to a customer group, and service level is specific to a particular service.

Which Is the CORRECT List of the Three Levels of a Multi-Level