The difference between service metrics and technology metrics is BEST described as?
A) Service metrics measure the end to end service; Technology metrics measure individual components
B) Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness
C) Service metrics include critical success factors and Key Performance Indicators; Technology metrics include availability and capacity
D) Service metrics measure each of the service management processes; Technology metrics measure the infrastructure

Question

Quizplus · Accepted Answer

Service metrics focus on the overall performance and quality of the service delivered to the customer, while technology metrics focus on the performance of individual components that make up the service.

The Difference Between Service Metrics and Technology Metrics Is BEST