Calls to a particular extension are not routing to voicemail. The user reaches the voicemail system from the handset by pressing the Messages button. Which configuration parameter causes this problem?
A) The voicemail pilot number for call forwarding is missing from the ephone-dn.
B) The voicemail pilot number is missing from the telephony service configuration on Cisco UCME.
C) The voicemail pilot number is missing from the call handling on Cisco Unity Express.
D) The voicemail pilot number for call forwarding is missing from the ephone.

Question

Quizplus · Accepted Answer

The issue is likely due to the voicemail pilot number for call forwarding being missing from the ephone-dn configuration, which prevents calls from being routed to voicemail when the user is not available.

Calls to a Particular Extension Are Not Routing to Voicemail