For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?
A) replaces header script
B) normalization script
C) association script
D) transformation script

Question

Quizplus · Accepted Answer

A normalization script can be used in Cisco Unified Communications Manager to modify SIP messages, such as disabling ring back during a transfer to an agent.

For the Cisco Contact Center Enterprise Outbound Option, Which Cisco