Which first step to create a customer journey map is viable?
A) Present an architecture of another similar customer.
B) Create a story board.
C) Evaluate all your steakholders' motives.
D) Create a workflow of tasks and business procedures.

Question

Quizplus · Accepted Answer

Creating a storyboard is a viable first step as it helps visualize the customer's experience and journey, setting the foundation for a detailed customer journey map.

Which First Step to Create a Customer Journey Map Is