In service operations,what must managers do to meet fluctuations in demand?
A)Build inventory
B)Make product before realization of demand
C)Rely on extra capacity
D)Have 100% resource utilization

Question

Quizplus · Accepted Answer

Service operations cannot build inventory in the traditional sense because services are intangible and cannot be stored. Instead, to meet fluctuations in demand, managers often rely on extra capacity, such as additional staff or resources, to handle peak times.

In Service Operations,what Must Managers Do to Meet Fluctuations in Demand