The surrogate interaction region in a process chain network (PCN)diagram includes process steps in which the service provider has no direct interaction with the customer.

Question

Quizplus · Accepted Answer

The surrogate interaction region in a PCN diagram indeed represents the process steps where the service provider does not directly interact with the customer, indicating activities performed independently of the customer's direct involvement.

The Surrogate Interaction Region in a Process Chain Network (PCN)diagram