In a Process Chain Network (PCN)diagram,for a restaurant service provider,the act of actually serving the customer occurs is in the region of
A)independent processing.
B)surrogate interaction.
C)direct interaction.
D)none of the above.

Question

Quizplus · Accepted Answer

Direct interaction refers to the actual interaction between the customer and the service provider, which occurs during the act of serving the customer in a restaurant. Independent processing refers to tasks that are completed without input from the customer, such as food preparation or cleaning. Surrogate interaction refers to interactions with people or technology that represent the customer, such as placing an order through a mobile app or speaking with a call center representative. Therefore, the act of serving the customer in a restaurant falls under direct interaction in the PCN diagram.

In a Process Chain Network (PCN)diagram,for a Restaurant Service Provider,the