Providing a coupon for a free meal to an unsatisfied customer on account of a delay in service is an example of

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Service recovery involves actions taken by a company to correct a problem following a service failure and to retain a customer's goodwill. Offering a coupon for a free meal to an unsatisfied customer due to a delay in service is a typical example of service recovery, aiming to address the customer's dissatisfaction and encourage them to return despite the initial service issue.

Providing a Coupon for a Free Meal to an Unsatisfied