A computer manufacturer who also offers a service contract to customers to maintain and repair computers after the warranty period is an example of
A)service integration.
B)poka yoke.
C)servitization.
D)service guarantee.

Question

Quizplus · Accepted Answer

Servitization is the process of enhancing products with services, such as maintenance and repair contracts, to create additional value for customers. In this case, the computer manufacturer is adding a service (maintenance and repair) to their product offering, which is a classic example of servitization.

A Computer Manufacturer Who Also Offers a Service Contract to Customers