What is required in order to achieve ISO/IEC 20000 certification?
A) A member of ISO must always be present at the Cloud provider.
B) Documentation alone is enough to be certified.
C) The Cloud provider's IT systems must be upgraded to use ISO software.
D) The Cloud provider's staff also needs to adhere to the described procedures and instructions.

Question

Quizplus · Accepted Answer

ISO/IEC 20000 certification requires that the organization's staff adhere to the procedures and instructions outlined in the standard, not just documentation or software upgrades.

What Is Required in Order to Achieve ISO/IEC 20000 Certification