Where would you expect incident resolution targets to be documented?
A) A service level agreement (SLA)
B) A request for change (RFC)
C) The service portfolio
D) A service description

Question

Quizplus · Accepted Answer

Incident resolution targets are typically documented in a Service Level Agreement (SLA) as they define the expected level of service and performance metrics between a service provider and a customer.

Where Would You Expect Incident Resolution Targets to Be Documented