Which of the following is the BEST reason for categorizing incidents?
A) To establish trends for use in problem management and other IT service management (ITSM) activities
B) To ensure service levels are met and breaches of agreements are avoided
C) To enable the incident management database to be partitioned for greater efficiency
D) To identify whether the user is entitled to log an incident for this particular service

Question

Quizplus · Accepted Answer

Categorizing incidents helps in identifying trends and patterns, which is crucial for problem management and improving IT service management processes.

Which of the Following Is the BEST Reason for Categorizing