A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
A) Yes: for information purposes, a known error record can be created at any time it is prudent to do so
B) No: the Known Error should be created before the problem is logged
C) No: a known error record is created when the original incident is raised
D) No: a known error record should be created with the next release of the service

Question

Quizplus · Accepted Answer

A known error record can be created at any time it is deemed necessary, even if a workaround has not yet been found, to document the problem and any progress made.

A Known Error Has Been Created After Diagnosis of a Problem