Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?
A) Availability management
B) Capacity management
C) Business relationship management
D) Service catalogue management

Question

Quizplus · Accepted Answer

Business relationship management focuses on understanding customer needs and satisfaction, and it involves communicating action plans to address any dissatisfaction.

Which Process Would Seek to Understand Levels of Customer Satisfaction