Which of the following can include steps that will help to resolve an incident? 1. Incident model
2) Known error record
A) 1 only
B) 2only
C) Both of the above
D) Neither of the above

Question

Quizplus · Accepted Answer

Both the incident model and known error record can include steps that will help to resolve an incident. The incident model provides a framework for incident management, including steps for identifying, classifying, and resolving incidents. The known error record provides information about known errors and their resolutions, which can be used to resolve similar incidents.

Which of the Following Can Include Steps That Will Help