Which of these statements about Service Desk staff is CORRECT?
A) Service Desk staff should be recruited from people who have high levels of technical skill to minimize the cost of training them
B) Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained
C) The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles
D) The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries

Question

Quizplus · Accepted Answer

The Service Desk is often seen as an entry-level position that provides staff with a broad understanding of IT services, making it a good stepping stone for more technical or supervisory roles.

Which of These Statements About Service Desk Staff Is CORRECT