In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
A) Only manage Incidents effectively through 1st and 2nd line
B) Only manage Incidents effectively through the 1st line
C) Only manage Incidents effectively at the 3rd line
D) Manage Incidents effectively through 1st, 2nd and 3rd line

Question

Quizplus · Accepted Answer

The Incident Manager should have the authority to manage incidents across all levels (1st, 2nd, and 3rd line) to ensure effective resolution and coordination throughout the incident management process.

In Many Organizations the Role of Incident Manager Is Assigned