Which of the following should be available to the Service Desk? (1) Known Error Data (2) Change Schedules (3) Service Knowledge Management System (4) The output from monitoring tools
A) 1,2 and 3 only
B) 1,2 and 4 only
C) 2,3 and 4 only
D) All of the above

Question

Quizplus · Accepted Answer

The Service Desk should have access to all these resources: Known Error Data, Change Schedules, Service Knowledge Management System, and the output from monitoring tools to effectively manage incidents and service requests.

Which of the Following Should Be Available to the Service