A consultant has made two recommendations to you in a report:
1) To include legal terminology in your Service Level Agreements (SLAs)
2) It is not necessary to be able to measure all the targets in an SLA Which of the recommendations conform to Service Level Management good practice?
A) 1 only
B) 2 only
C) Both of the above
D) Neither of the above

Question

Quizplus · Accepted Answer

Including legal terminology in SLAs is not a good practice as SLAs should be clear and understandable to all parties involved. Additionally, it is essential to measure all targets in an SLA to ensure accountability and performance tracking.

A Consultant Has Made Two Recommendations to You in a Report