Which of the following activities are helped by recording relationships between Configuration Items (CIs)? 1) Assessing the impact and cause of Incidents and Problems 2) Assessing the impact of proposed Changes 3) Planning and designing a Change to an existing service 4) Planning a technology refresh or software upgrade
A) 1 and 2 only
B) All of the above
C) 1, 2 and 4 only
D) 1, 3 and 4 only

Question

Quizplus · Accepted Answer

Recording relationships between CIs helps in assessing impacts and causes of incidents and problems, assessing impacts of proposed changes, planning and designing changes to existing services, and planning technology refreshes or software upgrades.

Which of the Following Activities Are Helped by Recording Relationships