A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the NEXT step the technician should take to resolve the issue?
A) Check for and apply software updates
B) Perform repair installation on the application
C) Add the user to the local administrators group
D) Rebuild the user's mail profile

Question

Quizplus · Accepted Answer

Rebuilding the user's mail profile can resolve issues specific to the user's account, such as corruption or misconfiguration, which might be causing the application to freeze.

A User Is Working on a Shared Computer and Attempts