A technician submitted a change control request to upgrade the firmware on all company switches at the same time, during off hours, and through automation. Which of the following change management documents is MOST important to create to ensure the upgrade will not adversely affect the business?
A) Plan for the change
B) Scope of the change
C) Risk analysis of the change
D) Documentation of the change

Question

Quizplus · Accepted Answer

A risk analysis of the change is crucial to identify potential issues that could adversely affect the business during the firmware upgrade.

A Technician Submitted a Change Control Request to Upgrade the Firmware