A technician was contacted regarding an issue affecting hundreds of users on a domain network. Which of the following would be MOST effective at remediating future issues through documentation?
A) Take personal notes for future reference.
B) Document the findings in the technician ticketing system.
C) Document the solution in a user-facing FAQ page.
D) Brief upper management in a meeting regarding the findings.

Question

Quizplus · Accepted Answer

Documenting the findings in the technician ticketing system ensures that the information is accessible for future troubleshooting and helps maintain a record of issues and solutions for the technical team.

A Technician Was Contacted Regarding an Issue Affecting Hundreds of Users