A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?
A) Contact the application vendor support staff for more information
B) Boot into safe mode, and then load the ERD and restore the most recent files
C) Boot the PC, run msconfig , check the safe boot box under the Boot tab, and then restart Boot the PC, run msconfig , check the safe boot box under the Boot tab, and then restart
D) Log in as an administrative user and determine if the problem persists

Question

Quizplus · Accepted Answer

The technician should first log in as an administrative user to determine if the problem persists. This will help to isolate the issue and determine if it is related to the user's profile or the system itself.

A User Installed a New Company-Approved Application on a Windows