A vendor stipulates it will provide incident response within two hours of a severity level A incident. Which of the following does this describe?
A) Maintenance agreement
B) Managed service agreement
C) Operating level agreement
D) Service level agreement

Question

Quizplus · Accepted Answer

A Service Level Agreement (SLA) specifies the expected level of service, including response times for incidents, such as the two-hour response time for a severity level A incident.

A Vendor Stipulates It Will Provide Incident Response Within Two