A company is implementing a launchpad within an existing application that will point to an existing SaaS provider. One of the requirements is the user should not have to log on multiple times. SSO is in place. When the launchpad is used, the user is redirected to SaaS providers as designed, but is asked for login credentials. Which of the following is the MOST likely cause of this issue?
A) Users do not exist within the SaaS provider.
B) Group permissions are incorrect.
C) Users do not exist in directory services.
D) The federation is failing.

Question

Quizplus · Accepted Answer

The most likely cause of the issue is that the federation is failing. Federation is a key component of Single Sign-On (SSO) that allows users to authenticate across different systems without needing to log in multiple times. If the federation is not working correctly, the SSO process will fail, and users will be prompted to enter their credentials again.

A Company Is Implementing a Launchpad Within an Existing Application