A user installed a new scanner on a desktop personal computer without any documentation. The scanner powers on, the lamp turns on, and then the unit stops with a failure light lit. Which of the following should the user do FIRST?
A) Go to the scanner manufacturer's website and download the current installation information.
B) Check the personal computer manufacturer's support website for information about scanner installation.
C) Find a scanner user group website and ask for help.
D) Update the scanner firmware and drivers, then reinstall the scanner.

Question

Quizplus · Accepted Answer

The user should first go to the scanner manufacturer's website to download the current installation information, as it will provide the most accurate and relevant guidance for troubleshooting and resolving the issue.

A User Installed a New Scanner on a Desktop Personal