An end user's computer has been failing to open its word processing software. An IT technician successfully solves the problem. Which of the following best describes the technician's NEXT step?
A) Restart the computer.
B) Contact other users.
C) Disconnect the peripherals.
D) Document the findings.

Question

Quizplus · Accepted Answer

Documenting the findings is important for future reference and helps in maintaining a record of the issue and its resolution, which can be useful for similar problems in the future.

An End User's Computer Has Been Failing to Open Its