To establish a theory of probable cause, one technician investigates network issues in the server room while another technician troubleshoots the user's workstation. Which of the following troubleshooting methodologies is being performed?
A) Question the obvious.
B) Divide and conquer.
C) Duplicate the problem
D) Research the knowledge base.

Question

Quizplus · Accepted Answer

The "Divide and conquer" methodology involves splitting the problem into smaller, more manageable parts to isolate and identify the cause of the issue. In this scenario, one technician focuses on the server room while the other focuses on the user's workstation.

To Establish a Theory of Probable Cause, One Technician Investigates