A technician restored network connectivity on a user's laptop. After validating full system functionality, which of the following steps should the technician take NEXT?
A) Duplicate the problem, if possible
B) Determine if anything has changed
C) Test the theory to determine the cause
D) Document the findings, actions, and outcomes

Question

Quizplus · Accepted Answer

After resolving an issue and confirming that the system is functioning properly, the next step is to document the findings, actions taken, and outcomes to ensure there is a record for future reference and to help in similar situations.

A Technician Restored Network Connectivity on a User's Laptop