A network technician is troubleshooting a laptop that does not have wireless connectivity. The technician determines the wireless network is functioning as expected. The laptop does not show any SSIDs or allow the technician to modify network settings. Which of the following should the technician check FIRST?
A) Check for overcapacity of the network.
B) Ensure wireless is enabled on the laptop.
C) Confirm the power levels of the WAP.
D) Assess the antenna placement.
E) Verify network drivers are up-to-date.

Question

Quizplus · Accepted Answer

The technician should first ensure that the wireless capability is enabled on the laptop, as this is a common reason for not seeing any SSIDs or being unable to modify network settings.

A Network Technician Is Troubleshooting a Laptop That Does Not